How to Add Users to the All Aware App

What is a User? 

A user is someone you can add as a contact in your address book or give access to your account, where they’ll have their own login name and password to log in to the All Aware app and manage or view fleet details.

Users can only be added through the All Aware Desktop App

How to Add a User to Your Address Book 

Step 1. Log in to the All Aware Desktop App

Step 2. Click Users on the left sidebar

Step 3. Click + User on the top right corner of your screen

Step 4. Add the user's first and last name, then click Create 

Step 5. Click + Contact

Step 6. Add contact information for mobile number and/or email

Note: Adding a user to your address book does not allow them to access the All Aware web app or mobile app. To create a login name and password for a user to access your account on the web app or mobile app, please follow the instructions below.

How to Add a User with All Aware App Access

These instructions explain how to create a unique login name and password for a user to access your account on their own device(s). As the account administrator, you can adjust their permission level to change how much they can see in the app. 

Step 1. Log in to the All Aware Desktop App

Step 2. Click Users on the left sidebar

Step 3. Click Manage Logins on the top navigation

Step 4. Click Add a Login on the bottom right of your screen

Step 5. Enter the new user's email address

Step 6. (Optional) Change the login name (Default: "email address")

Step 7. Click Save. This will send a welcome letter to the user's email address with a link to create a new password for their unique login name

Step 8. Select permissions

  • This type of user has full access to your account, and will be able to manage logins and change profile information. They will not receive admin-only notifications.
  • This type of user is similar to Master Control, but cannot manage users.
  • This type of user can view information in your account, but cannot edit any settings. This type of user cannot see the Manage Logins page.
  • Pick and choose the user's permission levels for different areas of the All Aware app.

Which type of user should I select?
Ben is the owner of a construction company with a fleet of 12 vehicles. He just purchased All Aware Fleet Trackers to install in his vehicles, and is setting up his account.

Scenario 1: Ben wants to add Steve, his fleet manager, to the All Aware app as a user. Steve will need to set up Fleet Trackers, configure notifications, and create reports, but will not need to add users to the account. Ben selects Full Control as the permission level for Steve.

Scenario 2: Ben wants to add Jim, a fleet driver, as a user on the All Aware app, but doesn't want the driver to create notifications or change any settings. Ben selects Read Only for Jim. 

Step 9. Click Save

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